Your privacy matters to us. This policy explains what personal information we collect, why, and how we protect it.
Last updated: 01 September 2026
Netronical ("we", "us", "our") is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African law. This Privacy Policy explains what information we collect when you use our website, place an order, or make use of our repair, installation, or IT services, and how we use, store, and protect it.
We use your personal information to: process and fulfil orders and repair/service bookings; communicate with you about your order, quote, or account; provide customer support; process payments and prevent fraud; manage affiliate referrals and commission payouts; send you service updates, receipts, and (where you've opted in) promotional communications; and improve our website, products, and services.
Our website uses cookies and similar technologies to keep you logged in, remember your cart, and understand how visitors use our site so we can improve it. You can disable cookies in your browser settings, but some parts of the website (such as checkout) may not function correctly without them.
We do not sell your personal information. We may share it with: payment processors (Yoco) to process transactions; delivery/courier partners to fulfil orders; email and hosting service providers who help us operate the website; and law enforcement or regulators where we are legally required to do so. Any third party we share information with is required to protect it and use it only for the purpose we've engaged them for.
We take reasonable technical and organisational measures to protect your personal information against loss, unauthorised access, and disclosure, including encrypted password storage and secure payment processing. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
We retain your personal information for as long as necessary to fulfil the purposes described in this policy, comply with our legal and tax obligations, and resolve disputes. Repair and order records may be kept for a reasonable period after a transaction to support warranty claims and legal requirements.
Under POPIA, you have the right to request access to the personal information we hold about you, ask us to correct or update inaccurate information, request deletion of your personal information (subject to our legal obligations), and object to or opt out of direct marketing communications at any time. To exercise any of these rights, contact us using the details below.
Our website and Services are not directed at children, and we do not knowingly collect personal information from minors without appropriate consent.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised "Last updated" date.
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at sales@netronical.co.za or 0692926474.
This page is a general template provided for convenience and does not constitute legal advice. We recommend having this Privacy Policy reviewed by a qualified legal professional to ensure it fully reflects your data practices and complies with applicable law.
